FAQs

UNIKRE TRADING

General Inquiries

🛒 How do I place an order?

Browse through our product categories, add your chosen items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.

🌏 Do you offer international shipping?

Currently, we only offer shipping within Australia. We are working on expanding our shipping options to international destinations in the near future.

🚚 What are the shipping costs and delivery times?

Shipping costs and delivery times vary depending on your location and the size of your order. You can view the estimated shipping cost and delivery time during the checkout process.

🔍 Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking number via email.

📞 How can I contact customer service?

You can reach our customer service team through the Contact Us page on our website. We are available via email to assist you with any inquiries or issues.

💬 How can I provide feedback or suggestions?

We value your feedback and suggestions! Please visit our Contact Us page to share your thoughts with us. Your input helps us improve our products and services.

🔧 What is the duration of the warranty on your products?

Most of our products come with a 12-month warranty, unless specified otherwise. Some products may qualify for extended warranties, so be sure to check the specific product listings for confirmation.

❓ What is excluded from the warranty coverage?

The warranty doesn’t cover damages resulting from user misuse or incidents occurring during delivery.

🚀 How do I initiate a warranty claim?

Initiating a warranty claim is easy! Follow these steps:

  1. Submit a claim through our email contact@unikre.com.au
  2. Provide details of the issue, including:
  • Order ID
  • Relevant information, such as a manual indicating missing parts
  • Images or videos clearly showcasing the issue

🔄 What is your return policy for change of mind?

We do not accept change of mind return and refund requests for:

  • Health and safety products
  • Bulk purchases
  • Products that have been opened

For other products, we consider change of mind requests if made within 14 days of delivery. Notify us within this timeframe to avoid rejection of the request.

📦 Who is responsible for arranging returns initiated due to change of mind?

Returns initiated due to a change of mind are to be arranged by the customer.

📝 How do I submit a change of mind request?

  1. Submit a request through email contact@unikre.com.au
  2. Provide images or videos displaying the goods in their original packaging, along with the reason for the return.

🚚 How do returns work after a change of mind request is accepted?

  • You will be provided with a return label.
  • We will refund the item price and the shipping fee minus return postage and a restocking fee of 10% of the item price and the shipping fee.

↩️ What happens if the customer changes their mind before the item is received?

We will Initiate a Return to Sender (RTS) request. We will refund the item price and the shipping fee minus a restocking fee of 10%. Refunds for RTS will be provided after the item reaches our warehouse. Please email contact@unikre.com.au or fill in details in Contact Us page.